Returns & Refunds

We want you to love your SOVENs. If something’s off, we’ll make it right.

🛡️ 30-Day Clean Step Guarantee

Every SOVEN Shower Sock is backed by our 30-Day Clean Step Guarantee.

If you’re not completely satisfied with your SOVEN Shower Socks, contact us within 30 days of delivery and we’ll help make it right.

To request a refund under our Clean Step Guarantee, please email hello@sovensocks.com with:

• Your order number

• A photo of the SOVEN product you received

Refunds cannot be issued before the order has been delivered. If your order is still in transit or experiencing a shipping delay, please contact us at hello@sovensocks.com and we’ll help you track the package and resolve the issue.

Once your refund request is approved, we’ll process your refund to the original payment method within 5–7 business days.

Exchanges (Size Changes)

If you need a different size, contact us at hello@sovensocks.com with your order number and a photo of the product.

Because sizing information is clearly provided on our product page, customers are responsible for shipping costs on size exchanges. Once the original item is received (if required), we will send the replacement size.

If the exchange is due to a wrong item sent or a defect, we will cover all costs.

Shipping Delays

SOVEN orders are processed and shipped within 1–2 business days from our U.S. warehouse.

Once your order ships, you’ll receive tracking information. Most U.S. orders arrive within 3–7 business days, but carrier delays can occasionally occur.

Please do not request a refund for an order that has not yet been delivered. If your tracking information shows a delay, or your package appears to be stuck in transit, contact us at hello@sovensocks.com and we’ll help you with the shipment.

A shipping delay does not automatically qualify an order for a refund before delivery.

Damaged or Defective Items

If your SOVENs arrive damaged or defective, contact us within 7 days of delivery at hello@sovensocks.com with your order number and a photo of the issue. We’ll work to resolve it as quickly as possible.

Non-Returnable Items

The following are not eligible for standard returns:

• Items marked as final sale

• Products that cannot be verified through the required return/refund process

Questions?

We’re here to help.

Email hello@sovensocks.com and we’ll get back to you as soon as possible.